Monitor off hook event - CALL_SERVICE_INITIATED_EVENT

[gmiller261]

How to do monitor for a off hook from an application?

Do you use TAPI? Finesse Application Programming Interface? SXML Java Client using JAX-WS?

Any code examples?

Thanks

Gary

[dlender]

Finesse does not support CALL_SERVICE_INITIATED_EVENT. Instead, a  finesse agent would receive a Dialog notification with state ‘Initiating’.

There is a Finesse sample gadget that receives dialog events.  See the LearningSampleGadget-10.0.1.zip in the 10.0.1 gadgets folder on the Finesse https://github.com/CiscoDevNet/finesse-sample-code/tree/master/LearningSampleGadget 

Finesse is used for call center agents and requires either UCCE or UCCX.

[gmiller261]

dlender,

Thanks for the quick reply.I appreciate the input. I'll look at your example.

The JAX-WS is part of the UC Manager Serviceability and Real-time Device/CTI feed (RisPort). The documentation suggests I can see and off-hook but loks more like polling.

https://developer.cisco.com/site/tech/communication-collaboration/management/sxml-developer/learn/how-to/index.gsp

Thanks

Gary