NonGadgetSample and UCCX 10.5

[tomasz.blachowiak]

I tried to use the non-gadget-sample in the UCCX 10.5 environment.

The reverse proxy runs on Apache web server with this configuration:

    ProxyPass /http-bind http://lab-uccx1-a.lab.local:7071/http-bind keepalive=On disablereuse=Off

    ProxyPass /finesse http://lab-uccx1-a.lab.local:8082/finesse

    ProxyPassReverse /http-bind/ http://lab-uccx1-a.lab.local:7071/http-bind/

Every attempt to log in ends like this:

The firebug output:

I found, that I'm unable to establish a BOSH connection to the UCCX server.

Calling the URL directly returns a 404 Not found error (Powered by Jetty://).

The notification service is up and running.

Api system info ouptput:

<SystemInfo>

    <currentTimestamp>2014-09-17T11:06:52.298Z</currentTimestamp><deploymentType>UCCX</deploymentType>

    <primaryNode>

        <host>lab-uccx1-a.lab.local</host>

    </primaryNode>

    <secondaryNode>

        <host/>

    </secondaryNode>

    <status>IN_SERVICE</status>

    <timezoneOffset>120</timezoneOffset>

    <uri>/finesse/api/SystemInfo</uri>

    <xmppDomain>lab-uccx1-a.lab.local</xmppDomain>

    <xmppPubSubDomain>pubsub.lab-uccx1-a.lab.local</xmppPubSubDomain>

</SystemInfo>

Any ideas why I would be unable to enstablish a BOSH connection?

[Geevarghese Cheria]

Hi Tomasz,

     404  error could happen if  the agent ID provided is invalid or not recognized. Or if No such agent exists in CTI.

Please Refer - Re: Cisco finesse integration with third party CRM for related information.

Thanks and Regards,

Geevarghese