That report really doesn't

t.micahdavis · ‎12-12-2016

It was reported recently by an agent that their Not Ready Time was increasing while they were in a Ready state. I actually witnessed this happening and looked through the log files but didn't see anything unusual. I have spot checked a few others but the behavior is normal.

Has anyone seen this before? I am on UCCX 11

Deepak Rawat · ‎12-14-2016

Can you provide the Agent State Detail report for the problematic agent for the time period when this issue happened.

Regards

Deepak

t.micahdavis · ‎01-04-2017

Sorry for the delay.

Deepak Rawat · ‎01-06-2017

Highlight the fields in the report that you have attached what you are referring to.

Regards

Deepak

t.micahdavis · ‎01-06-2017

That report really doesn't show it. I have attached the Finesses logs from that day.

When the user is in Ready state the Not Ready time is increasing. I can take video of this happening if you would like to see that as well.

t.micahdavis · ‎01-12-2017

Deepak,

Have you had an opportunity to review the logs i submitted?

Many Thanks for your assistance

Not Ready time increasing while Agent is in Ready state