12-12-2016 12:06 PM - edited 03-14-2019 04:51 PM
It was reported recently by an agent that their Not Ready Time was increasing while they were in a Ready state. I actually witnessed this happening and looked through the log files but didn't see anything unusual. I have spot checked a few others but the behavior is normal.
Has anyone seen this before? I am on UCCX 11
12-14-2016 11:58 PM
Can you provide the Agent State Detail report for the problematic agent for the time period when this issue happened.
Regards
Deepak
01-04-2017 07:39 AM
01-06-2017 04:19 AM
Highlight the fields in the report that you have attached what you are referring to.
Regards
Deepak
01-06-2017 09:09 AM
01-12-2017 09:01 AM
Deepak,
Have you had an opportunity to review the logs i submitted?
Many Thanks for your assistance
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