Number calls for SkillGroup

[ermoshinp]

Hello, can i to know number calls in queue for all agents for SkillGroup?

[dlender · Accepted solution]

CallsQNow is available in SkillGroupStatistics for TDM ACDs only (not UCCE)

[ermoshinp]

Thank you dlender

I found CallsQNow field in Skill_Group_Realtime table in ICM database.