Yes, PCCE 11.6 doesnt let you save Teams configuration if you add more than 20 supervisors. You get an error that this configuration cannot be saved as the limit is 20. There is no work around to it. Its similar to PQ/Skill group limit for agents with PCCE.
Does PCCE actually stop you from doing it? Or is it like UCCE where the system guide says you shouldn't do it, but the configuration manager allows it?
Yes, PCCE 11.6 doesnt let you save Teams configuration if you add more than 20 supervisors. You get an error that this configuration cannot be saved as the limit is 20. There is no work around to it. Its similar to PQ/Skill group limit for agents with PCCE.
Solution guide refers to have 20 supervisor per team limit for UCCE 12000 agent reference model also. I havent tested this though. Never had a requirement to have more than 5 supervisors per team.
Right, but the difference is, UCCE doesn't restrict you from doing it. It isn't supported, is against Cisco practice, I agree, but have seen a number of customers that want the "super manager" or someone to be over many teams, etc.
