Position of custom gadget after call

[NTW Software]

Hello,

we developed a custom directory with real time presence gadged which works fine. When a call comes in, the standard call control gadged changes its hight to show informations about the call (Call Variable...), which is fine. Our gadget is shifted down. But when the call ends the information panel of the call control gadget disapears and our gadget doesn't change its position. So there is an empty space (blue) between the call control gadget and our gadget. We want to reposition our gadged without reloading the page to the original position but we don't know how. We are using UCCX/Finesse 10.5.

Can anybody help us with this issue?

Thank you

Markus

[dlender]

There is no Finesse API to reposition a gadget. You can change the height of the gadget using the gadgets.window.adjustheight which is described in Chapter 9 of the Finesse WebServices developer guide here

https://developer.cisco.com/docs/finesse/#!rest-api-dev-guide 

[NTW Software]

Hello, we allready do call gadgets.window.adjustheight after a call is ended. With UCCE 9.x it worked fine. But now with UCCX 10.x it seems that Finesse cannot handle dynamic gadged hights.