QM - Migrate from Desktop Recording to Network Recording

[Randall Jackson]

I have a QM environment running 9.0 and all of the agents today are setup with Desktop Recording functionality. We are looking to migrate this to utilize network based recording and BIB on the phones. Looking for any suggestions on the best approach to take to eliminate problems or duplicate recorded calls from both the BIB and Desktop Recording agent. 

Thanks. 

[Chris Deren]

You should be able to just adjust the users in QM configuration to use network recording and then adjust the IP phone to enable BIB on the device and assign correct Recording Profile, etc. on the DN.