QUEUE LOOP PORMPT NOT WORKING COMPLETELY

[Alfredo Naranjo]

Hi everyone,

I have a CUCM 9.1.2 and UCCX 10.5, using Code G-729 for both of them because calls in from NGN

I'm trying to use best practises creating a script and adding MoH in ICD caller in queue, the problem is there is not completely sound between Call Undold and Play Promt just play a half of .wav file.

I have moved the Play Prompt object up to play before Call Unhold and it works, so I dismiss a problem with .wav file.

Any ideas ?

thanks in advanced

Best regards,

Alfredo.

[Graham Old]

Is it missing the beginning of the CCX prompt?

Does it work correctly if you call internally from a Cisco phone?

This is likely to be a UCM/gateway issue rather than CCX and is caused by slow switching of the audio streams.

What is your PSTN connection E1/T1 or SIP service provider?

Graham

[Anthony Holloway]

I second the slowness in switching over. If you cannot tackle the slowness, then simply insert a delay step between the Unhold step and the Play Prompt step. You can play around with how long to delay, but I would think something around 1 second would work. In fact, you can type in fractions of a second as well, if needed. E.g., 1.5f