Repository Datastore not initialized

[christiangauer]

Hi there!

I've had a working skript for uploading prompts via phone for a special announcment, which suddenly stopped working. My other scripts (e.g. User Help Desk) are still working fine. It's difficult to restart the whole server during business hours.

My sytem is a single server CCX 8.0

I went to Prompt Management and got the following error:

Error in retrieving the FolderList. Please try Again
Repository Data Store not initialized.

Please activate the Repository Data Store by navigating to control center page.

I went to the CCX Serviceability --> DataStore Control Center --> Datastore

Got the Message:

Publisher is DOWN ...

In the Network Services I got many services in "partial service"; every File Manager is in partial service".

I tried to restart the CCX database, which was "out of service", but it stayed "out of service"; so I switched to the CLI. There I was able to shutdown the CCX database and start it again. On CLI I got a "in service" status, but on the Web GUI it stays "initializing".

Any idea to fix that is welcome

Christian

[Jonathan Schulenberg · Accepted solution]

This is probably better addressed by TAC; I would suggest opening it as a priority two case.

[christiangauer]

A restart in the evening solved the problem. Thanks anyway.

[philippe.cousineau]

Which services did you restart to fix this

[ramiz.shaikh1]

Please elaborate more about solution to this