Smart CCB Callback

[tmessenger]

Currently, we are using the old style of UCCE CCB that will wait to initiate the callback until the EWT has expired, even if agents are available. Does anyone know what is involved with updating the ICM script / VXML apps to initiate the call when agents have become available? 

Thanks! 

[Chintan Gajjar · Accepted solution]

check social miner agent request api for that.

[tmessenger]

Thank you Chintan, I will research it.