06-17-2015 07:32 AM - edited 03-14-2019 02:54 PM
Running CCX System version: 9.0.2.10000-71
Are users configured as supervisors able to re-skill users on their respective teams via the appadmin page when logging in as a supervisor?
Thanks,
Paul.
06-18-2015 11:35 PM
They cannot do this by logging into appadmin, but there is a Mobile Skill Manager tool available for supervisors to achieve this functionality. Details available at Cisco Unified CCX Administration Guide, Release 9.0(2) - Cisco Mobile Skill Manager [Cisco Unified Contact Center Expre…
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