supervisor unable to change agent status

[mkhriesa]

we have cisco finesse 10.5 , when supervisor try to change any agent status from ready to not ready or vise versa , he received :
cisco finesse supervisor error forced ready failed: invalid state

all supervisors are affecting , any idea? 

attached error

[Chintan Gajjar]

Hi There,

You can collect the CTI Server logs from the PG and see what error you are getting it there or may be attach it to thread and we can look at it.