Hi there
Some agents are saying that when they´re dialing an outbound call, the call ends (cuts off) in the 37 or 39 seconds, after checkin the database and running the query to look those calls I see in the table "Termination_Call_Detail" in the calldisposition = 14, after checking the code meaning I see this.
"
- 14 = Disconnect/drop handled other In Unified ICM and Unified CCE, indicates the call was handled by a non-agent or unmonitored device (for example, a voice mail system). These calls are counted as handled calls in Unified ICM schema's service, route, and skill group tables."
so, my question is, what could be the reason for this, or can anybody explain in more detail about this code. thanks a lot.
