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Transfer to IVR call disconnected after customer answers the call

imran.mestri1
Level 1
Level 1

Dialer  successfully initiates call on gateway after answering call gets disconnected.

In routing script I have translation route node

To change the routing client from MR to CVP for playing IVR prompt.

Translation route generating label 7171717171

For this label i have static route in Dialer DNPHost file and this will point towards gateway.

On gateway I have dial peer for this label ie.7171

For transferring call to CVP.

Gateway sending BYE message for unknown reason.

 

I have also tried through cucm route pattern to CVP and CVP to gateway but it's also not working

 

Please suggest if you have any solution

 

attached gateway logs

2 Replies 2

This might help as a start.

http://docwiki.cisco.com/wiki/Outbound_Option_-_Dialing_Problems:_SIP_Dialer_-_Calls_are_not_getting_transferred_to_CVP_with_Transfer_to_IVR_Campaign

 

Do you have "DNIS" mapped in the ICM tab in CVP in OAMP for the translation routes?

 

yes i have mapped translation route dnis in icm tab