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UCCX 11.5 Outbound Dialer - Multiple Contacts with the same phone number

Leslie DaSilva
Level 1
Level 1

In an outbound campaign list, is it possible to have multiple contacts defined with the same contact phone number?  In previous versions this was not possible. 

1 Reply 1

malhaque
Cisco Employee
Cisco Employee

Yes, starting with UCCX 11.0, it is possible to import duplicate records.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/release/docs/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution_chapter_01.html#UCCX_CN_O1093603_00