UCCX 9.0 Agent Email and Office 365

[ksupersano]

Is UCCX 9.0 agent email compatible with Office 365?

[Gabriel Saavedra]

No, just this:

Microsoft Exchange Server 2003 - Enterprise Full Packaged Product (FPP)

Microsoft Exchange Server 2007 - Enterprise Edition

Microsoft Exchange Server 2010 - Enterprise Edition

For UCCX 10.6, this:

Microsoft Exchange Server

CAD Email	Finesse Email
Microsoft Exchange Server 2007 - Enterprise Edition	Microsoft Exchange Server 2010 - Enterprise Edition
Microsoft Exchange Server 2010 - Enterprise Edition	Microsoft Exchange Server 2013 - Enterprise Edition
Microsoft Exchange Server 2013 - Enterprise Edition1

http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(1)#Microsoft_Exchange_Server

http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(2)_SU3#Microsoft_Exchange_Server

http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6(1)#Microsoft_Exchange_Server

Please rate helpul posts.

Gabriel

[luke.maxwell]

We have a number of clients who would be keen of UCCX email routing if Office 365 were supported. Is an option at the moment to use a Hybrid deployment, office 365 with on prem exchange for only the mailboxes we want to integrate to UCCX agent email?

https://support.office.com/en-us/article/Office-365-integration-with-on-premises-environments-263faf8d-aa21-428b-aed3-2021837a4b65

[terryabbott]

Is there something lacking in the Office 365 offering that precludes it as an option for UCCX Agent email?

[Deepak Rawat]

There is nothing as such that Office 365 lacks something, infact it is one of the best suite for Exchange available at the moment. However, it is about the testing of it and other compatibility stuff that had not been tested yet with UCCX.

Regards

Deepak