UCCX and CVP Compatibility

[ldiaz0001]

Hi all,

I'm doing a proposal that must include a CVP but I'm not sure about the UCCX integration.  Someone knows It's supported already?

Thanks

Luis

[admin11111]

Hi ldiaz0001,

Did you ever find this answer.  I am wondering the same ...

Thanks

Paul

[Nuno Melo]

According to UCCE reference design CVP is a core component of UCCE, CVP is responsible for the IVR flows of UCCE. On UCCX the ivr flows comes built-in on the product. So while UCCX comes with most features built-in on the same server/vm and are address as services, UCCE has a distributed design where the features are handled by different vms/server.

You can check the difrerences on the Design gudes for both UCCE and UCCX

UCCE:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/reference/Guide/pcce_b_soldg-for-packaged-cce/pcce_b_soldg-for-packaged-cce_chapter_010.html

UCCX

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/design/guide/uccx_b_soldg-for-unified-ccx/uccx_b_soldg-for-unified-ccx_chapter_010.html