UCCX - Call Back Script Issue (SimpleDigitStringDialog on Get Digit step)

[Keith Todd]

I was wondering if anyone could assist with a callback issue that I am having. Within the script, I am able to place a successful call to a destination (in the test; I am using my cell phone).  Upon answering the call, I receive the following message within my debug.  I am only using 1 CCG which matches as in my thinking is not the issue as the call is going out correctly and moving to the successful step within the debug.  The original call has already been terminated after the digits were provided for the callback

Here is a snip of the Get Digit information along with the variable I have setup.

 

 

Any help would be appreciated.  Thanks,

 

[Keith Todd · Accepted solution]

Good day to everyone and to those that may read this later.  This has been resolved.  Even though the step is marked as successful, the issue was relating to the "Place Call" step.  The dialog group was marked as a different number from what the actual CCX server had.  Once this was changed, prompts and DTMF processed correctly.

Good luck to all and have a good day.