i am trying to develop a call back script to give the customer a chance not to wait a long time in the queue. the purpose of this script is to give the customer the option to press 1 for call back, 2 to leave a message or 3 stay in the queue.
while building the script i get confused regarding two commands which are:
1- Script places a call to the number in the extensionOutCallCallback variable
The step uses the outboundCallContact variable that is Contact type.
This step has to use a different Call Control Group and Dialog group than the
trigger that is used for this script.
the extensionoutcallcallback is an extension (trigger) of another script? if yes then the csq in the other ivr script should has an outbound call control group?
