Hello world,
I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows the totals AND the day of the week. We have been manually creating reports based off of other reports, which is very time-consuming. I would like to know if this is possible. I will attach a photo of what exactly we are looking for.
