UCCX CUIC - SMTP From address for e mailed reports

[Clifford McGlamry]

Where does one set the FROM e mail address used by CUIC report scheduler to e mail reports?  I thought I knew....but it isn't where I thought it was.  And I cannot find it in any documentation....

[Clifford McGlamry]

Ok....found the place to change it, but when we update it, it says it saves successfully, but changes back.  

[bill.king1 · Accepted solution]

It looks like you're running into this defect, do you want to try their workaround and/or fixed versions and let us know if this is the fix?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvy04649 
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvy36622 

[Clifford McGlamry · Accepted solution]

Well, that was it.  However while the bug CSCvy04649 is the bug, the fix isn't quite right.  In the bug note, it says:

Workaround: run sql update mmca_serverpropertyvalue set value = '' where value = '' run sql update mmca_serverpropertyvalue set value = '' where value = ''

What it should have said is that to change the e mail server ip, use this:   

run sql update mmca_serverpropertyvalue set value = '<NEW hostname/ipaddress>' where value = '<OLD hostname/ipaddress>'

 To change the SMTP From address, use this:

run sql update mmca_serverpropertyvalue set value = '<NEW email>' where value = '<OLD email>'

[bill.king1]

Thank you for sharing the true workaround as well as that it was the issue.
I went back and give the defect a low ranking on the TAC website with that feedback so hopefully they can update it for the next person.
glad the issue got resolved for you though.