UCCX Reporting - Call Dropped by customer and by agent

[Jefferson Islan Silva]

Dear Cisco PDI Help-Desk,

There's any report on UCCX 9 that may I see each calls was dropped by agent and by customer?

Thank you

[Tanner Ezell]

Jefferson,

This is the support forums, if you need to open a case with PDI you may do so here:

http://www.cisco.com/web/partners/tools/pdihd.html#~five

In regards to your question, UCCX does not provide information regarding who terminated the call. Reason being, once the caller is connected to the agent UCCX is no longer involved in the call, only the CUCM. It is here you can find that information, in the CDR logs.

HTH,

Tanner Ezell
www.ctilogic.com

[Jefferson Islan Silva]

There's any way to connect to the CUCM CDR database and collect these informations?