UCCX Script Exception's

[Jefferson Islan Silva]

I would like to know how may I configure to any Script Exceptions to doesn't play "We're currently has problem on the system" and go to a specific label that transfer to the agent?

Thank you

[Tanner Ezell]

You need to capture the exception being thrown and perform your action from there.

Alternatively, you may use a default script which accomplishes the same.

Tanner Ezell
www.ctilogic.com

[Jefferson Islan Silva]

Ok, but I need to map exception by exception or may I use a "all exception" step to send to the label?

[Tanner Ezell]

I would argue it is best to know what exception(s) is being thrown and catch that, but in some cases that is not always feasible.

If you want to catch them all use ExpressionException as the catch. Make sure to follow best practices with exceptions so you don't end up in an exception loop!

Tanner Ezell
www.ctilogic.com

[Gergely Szabo]

Hi,

actually, com.cisco.wfapi.WFExecutionException is at a higher level in the hierarchy, so it would catch more. Naturally, java.lang.Exception would be the ultimate choice, but unfortunately, it's not available.

The almost complete object hierarchy is attached (UCCX 8.5).

G.