UCCX Skills

[Joe Della Valle]

When we view Agents in the Cisco Supervisor Desktop app, Agents with a skill level below 5 don't show up in the Voice CSQ- Detail pane of CSD. So how does skill level control the views in CSD and is there a setting to adust so Agents show up in the Voice CSQ- Detail pane?

If we change them to a level 5 or above we can see them in the Voice CSQ- Detail pane in CSD. We have agents who are assigned to multiple queues with variable skill levels ranging from 1-10, 1 being the lowest. 

[Gabriel Saavedra]

Can you check if your skill based CSQ has the minimun competence of level set to 1?

Gabriel

[Joe Della Valle]

Gabriel,

I'm somewhat new to the system so how do I get to this area to check it?

Is this in UCCX or CM?

[Gabriel Saavedra · Accepted solution]

Hi Joe

In UCCX

Subsystems>RmCm>Contact Service Queues

Select the CSQ, once you are in the CSQ configuration click next and there you are going to see which skill is associated with that CSQ and the minumun competence level.

Gabriel

[Joe Della Valle]

Thank you sir, that appears to be it.....