UCCX Transfer Calls when no answer even Agent are in Ready States

[Ahmed Salah Mohamed Hussein]

Hi ,

I want to modify a UCCX script to offer the calls normally to CSQ,  it will ring to an ready agent if no answer the call will be transfer to another CSQ , so even if the agent is Ready we need to re-route the call to another CSQ / Team when exceeded a timer or three rings ??

UCCX v11.6.2 - IVR script !

@UCCX 

@CCX_Editor

@contact_Center 

UCCX Scripting 

[Alex Stevenson]

Hello @Ahmed Salah Mohamed Hussein,

Here is a good place for some ideas:

Cisco Code Exchange - uccx-sample-code - Sample code for use with Unified Contact Center Express

Hope this helps!