Unable to log into the CAD in UCCX 8.0(2)

[eric.neoh]

Hi, all.

I have just set up a UCCX version 8.0(2) with CUCM 8.0(3). When i tried to log into CAD from my laptop, i encountered the following error message "The request to log into the Cisco Unified CCX application server timed out. Please verify your system is online and try again".

Has anyone encountered in problem in UCCX 8? Anything i have missed out or have not configured? I have not encountered such problem in version 7.X before.

Appreciate any advice and help. Have a good day.

Thanks & Regards,
Eric

[Phuong Hoai Huynh]

Hi Eric

A few things we need to find out to determine the cause

- Is the Call Manager AD integrated?

- Are you using DNS, if so ensure that reverse lookup is configured

- Have you ran the desktop administrator from the UCCX before installing the client?

- Is the phone extension your logging into unique or is there another number in the CUCM with the same extension.

  You could also be hitting the following defect: CSCth96226

- Ensure in the regedit the spanlink ior host is pointed to the UCCX.

- Disable windows firewall and antivirus

- Ping the UCCX from the client PC should all this be working then you want to look at the CAD logs after enabling it to debug level.