Wallboard not updating / Wallboard user/Historical reports

[erikbcb01]

Hello,

Our wallboard has functioning perfectly, suddenly it stopped updating, all the numbers for the queues (agents in queue/ready state etc) was frozen, reporting the same number. 

I receive these updates through the Wallboard user, using a DSN and a PHP script. 

I read this could happen when losing sync, and CCX Engine need to be restarted. First of, what loses sync, and why?

I have tried restarting the CCX Engine Service on both our CCX nodes, that did not help. 

What else should I look at, any logs, what to look for? 

Or is the only solution to restart  the CCX servers?

[Deepak Mehta]

I would suggest to restart the DB services and also wallboard as next step.This will refresh the DB connection to wallbaord.

[erikbcb01]

Restarted the services, that had no success.

I restarted our servers now, and now we get no data from database. The connection is verified, but no data gets back. How can I check if the database is populated at all? Everything seems fine in Supervisor, is this the same tables that are polled when using the uccxwallboard user?

Grabbing a Historical Report also works fine.

I also, on a single route point, suddenly get the voice message "I'm sorry we are currently experienced system problems", and the dial tone is different.

This had been working fine for a long time now.

Need some ideas and what to look for. Which logs? All services seem to be running.

Both of our CCX nodes says they are in PARITAL_SERVICE. Only the Application Manager is in partial service.

That should not affect the Wallboard and not getting any data, and I can't see how it could affect the one route point either, as I'm calling the direct number and get the error message.

[j.house]

Did you ever get this working again? If so what was the solution?

[j.house]

Did you ever get this working again?  If so what was the solution?