Webex Contact Ctr - "failed to register dialed number"

[tmessenger]

We are in the process of migrating our on-prem UCCE call centers to WxCC.  One location has an issue with agents getting the message "failed to register dial number, the dial number is duplicate"; but no one is logged in with it.  At first I thought it may be an issue with agents not logging out the previous night, but that does not seem to be the case.  

Any thoughts on this?  I did some Googling but came up empty handed. 

[david.macias · Accepted solution]

If a supervisor previously logged in with this extension and hasn't logged
in again with another extension you will see this. Your best bet is to just
open a TAC case as there's not much you can do to troubleshoot this
yourself.

[tmessenger]

This definitely seems to be the case.  We had the supers restrict their login sessions to specific DNs, and it has not occurred since.  

Thanks!