How to get authorized in EOX API 5.0

[leon.mflai]

Hi

I am referencing to this document and would like to execute RestAPI call via Postman for EOX API by product ID code.

https://developer.cisco.com/site/support-apis/docs/#eox

https://apiconsole.cisco.com/docs/eoxv5/Support

Following is the URI in the Postman and I used GET method.

https://api.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/HWIC-1T=?responseencoding=xml

I can never get authorized and following is the HTTP header of the response

Please feel free to share ur idea

Thanks

Leon Lai

========================

connection →close

content-length →23

content-type →text/xml

date →Tue, 03 Oct 2017 03:34:08 GMT

server →Mashery Proxy

x-error-detail-header →Not Authorized

x-mashery-error-code →ERR_403_NOT_AUTHORIZED

x-mashery-message-id →d8309f64-e4cd-48fc-a736-17cfe284d4e1

=================================

[Nirobya]

http://paste.hgcommunity.net/b9wX656v

[kcolberg]

Hello,

The Support APIs, including EOX API, are included in the Smart Net Total Care service offer for customers and the Partner Support Service offer for partners. Because they are part of specific service offers, there is an on-boarding process that enables access to the APIs. The processes are outlined at the top of the Support APIs DevNet page.

Once your CCO ID has been enabled to access the Support APIs, you will see EOX API in the My APIs tab of the API Console and will be able to create an application using the API. That will give you a client ID and secret, which will allow you to generate a token that you will use on your request to the EOX API, thus allowing access (see the API Console's Platform Documentation for details on token generation and consumption).

HTH,
Keith

[leon.mflai]

Hi,

Tks. I read some of the API console document and it mentioned requiring Designated Administrator of our CCO community to grant the Support API role. Sorry for my fool, apart from Support API role, is there any other role or privilege that I need to request from our DA? Is there any guideline from Cisco for how to grant API role to CCO member?

Tks/Leon Lai

[kcolberg]

Hi Leon,

Your DA will assign you the appropriate role - "API Console User" for PSS partners or "API Developer" for SNTC customers. This will allow the user to see the APIs in the API Console.

As for guidelines, once a company is setup with a DA, they are for the most part allowed to manage the roles within their company as they see fit.

Regards,

Keith