Time Based Hunt Groups with CME

[johnk]

Is here a way with Call Manager Express to have a hunt or blast group only be active during specific time periods?

For example, I'm trying to get a group of 5 phone (parallel hunt group) to all be active from 9:00 am to 12:00 pm, and outside of those times, to land at an announcement only mailbox.

I'm currently unaware of how to do this or if it is even possible.

I posted this question on the support forums and was recommended to post here as it might be possible with a TCL Script?  (not ever sure what that is).

Thanks in advance.

[Jonathan Els]

Is this for dialling into a hunt group from external?  If so, I've recently written a Tcl script which does something very similar to this.  Basically, I've reproduced the time of day and holiday schedule functionality.

You can find it on GitHub here:

https://github.com/jonathanelscpt/tcl-ivr-scripts/blob/master/scripts/announcements-and-tod-routing.tcl

It reads in time of day and holiday schedules from text files in flash.  There is also support for midday breaks.  I'm actually already doing some of the non-office hours announcement stuff you want as well. 

It probably goes beyond what it sounds like you need, but please feel free to fork it, or raise a feature request.  I have tested it on ISR G2 and 4000 Series, with ISDN and SIP integrations.  Caveat - Not fully tested for all CME use cases.  My use case was inbound dialling, but I presume this is what you need.

Please rate useful posts.

[Jonathan Els]

A portion of this was originally adapted from Cisco's ToD routing sample:

https://developer.cisco.com/site/voice-gateway/downloads/sample-scripts/