Cisco UCCX 12.5 Sandbox, trouble connecting via Pidgin to Finesse notification service

[Amith Kumar]

Hello

I am connecting to the Cisco UCCX 12.5 Sandbox and I have trouble connecting via Pidgin to Finesse notification service. I tried to connect via Adium also I am having issues.

I ran a Wireshark trace and found TCP retransmissions from the source to the finesse notification service.

Any help will be appreciated

[pjdsant]

Hi @Amith Kumar you need to run a CLI command to enable 5222 (not security port). 

From Cisco Finesse Release 12.5(1) onwards, this port is disabled by default. Use the CLI command utils finesse set_property webservices enableInsecureOpenfirePort true to enable this port. (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/configuration/guide/ucce_b_port-utilization_12_5/ucce_b_port-utilization_12_5_chapter_01000.html)

To do this you need to connect using ssh and run CLI commands.

1th - utils finesse set_property webservices enableInsecureOpenfirePort true 

2th - utils service restart Cisco Unified CCX Notification Service

Best regards.

Paulo Santos.