Virtual ESA LGAP GUI problem

[pauls7490]

Hi I am running virtualized ESA and after I configured the LDAP and committed the changes, I was no longer able to access the LDAP GUI. I got the following error:

Application Error

An application error has occurred and has been logged to the GUI log.

Return to the default screen.

I did some digging and I found this message in the log file:

The Critical message is:

> 

>An application fault occurred: ('formutil/deleteIcon.py deleteIcon|32',

>"<type 'exceptions.ValueError'>", "unsupported format character 'C'

>(0x43) at index 51", '[util/Aquarium.py screenLoop|408]

>[util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py

>__call__|769] [layout/Bare.py __call__|580] [util/InternalLibrary.py

>__call__|769] [layout/CssAndJavaScript.py __call__|451]

>[util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1447]

>[util/InternalLibrary.py __call__|771]

>[system_administration/ldap_view.py __call__|178]

>[Cheetah/NameMapper.py

>valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229]

>[system_administration/ldap_view.py LDAPProfiles|427] [util/Curry.py

>__call__|39] [formutil/deleteIconLink.py deleteIconLink|8]

>[util/Curry.py __call__|39] [formutil/deleteIcon.py deleteIcon|32]')

> 

Could you help me with this problem? Did anyone else got this problem with GUI? Do I have to upgrade the version of ESA?

Thank you

Paul 

[Robert Sherwin]

What version of AsyncOS is running on your ESA?  How many times has the application fault occurred?

Found an older internal defect this was found against --->

Wed Nov  9 08:37:41 2011 Critical: An application fault occurred: (''formutil/deleteIcon.py deleteIcon|32'', ""<type ''exceptions.ValueError''>"", ""unsupported format character ''t'' (0x74) at index 37"", ''[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|578] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1231] [util/InternalLibrary.py __call__|771] [mail_policies/text_resources_view.py __call__|209] [mail_policies/text_resources_view.py displayTextResourceRow|328] [util/Curry.py __call__|39] [formutil/deleteIcon.py deleteIcon|32]'')

Shows fixed after 7.6 versions.

This application fault is tied back to GUI usage, and more than likely someone w/ a character set that used "t"... OS/GUI did not understand and faulted against the GUI function.

-Robert

[pauls7490]

Thank you Robert. Jeff (our master) fix the issue. He downloaded the config file and deleted LDAP statement and then uploaded modified config file. I will write up a short document on what he did and share it on this post for others.

Thank you for your response. 

Paul