cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2232
Views
0
Helpful
1
Replies

Quarantine failed on AMP Fire Source dectection

Our company has about 32 users that got this message from the attached screen shot. It detected the threat but will not quarantine. It fails to quarantine on every system. When we look at the location of the file, the file isn't there. The threat came via Outlook email attachments to all company users.

 

My question is why it isn't quarantining the file and it it isn't, is it because the file isn't in the location that AMP is saying it's in?

1 Reply 1

IvanCdC
Cisco Employee
Cisco Employee

Hello,

 

I would kindly ask you open a case with TAC as this is an issue it would require further investigation not to be addressed swiftly.

 

Regards