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Created by
pescla
in Contact Center
03-13-2024
03:08 AM
03-13-2024
03:08 AM
...tep, as it isnt in any of the tables i can select in the DB Get?
is this true?
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UCCX
Created by
collinks2
in Contact Center
04-19-2024
10:10 AM
04-19-2024
10:10 AM
I have UCCX 12.5 ,CUCM 12.5 and imp 12.5 in my lab.I have Auto Attendant Script deployed. I love the script but i need something better. I would like the customer to speak the name of the per...
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UCCX
Created by
Shan28
in Contact Center
04-26-2024
03:14 AM
04-26-2024
03:14 AM
Any ways to check admin script to routing script mapping? I can see user variable is common for both. But unable to find any SQL queries to find user variables mapped in admin and routing scripts. ...
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Packaged CCE
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UCCE
Created by
Clifford McGlamry
in Contact Center
04-24-2024
11:17 AM
04-24-2024
11:17 AM
Where does one set the FROM e mail address used by CUIC report scheduler to e mail reports? I thought I knew....but it isn't where I thought it was. And I cannot find it in any documentat...
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UCCX
03-20-2024
04:11 AM
Hi,
we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir").
We use the in UCCX Editor the Documen...
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UCCX
04-19-2024
03:52 AM
Hi, We have some scripts that send a call redirect to a user's voicemail greeting and this works fine, using the call redirect step (destination = VM pilot, Called address reset to user's Ext....
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UCCX
Created by
collinks2
in Contact Center
04-15-2024
09:45 AM
04-15-2024
09:45 AM
Hello everyone, I have uccx 12.5 installed and integrated with CUCM 12.5.This uccx was redundant for a long time (2years ago).I have a new cucm 12.5.i want to integrate the new cucm 12.5 with the uc...
- Tags:
- telephony provider
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UCCX
Created by
muhammadsziyad
in Contact Center
04-12-2024
10:35 PM
04-12-2024
10:35 PM
Hi, Expert Hope you are doing well. Does anybody in here have any information Cisco Contact Center roadmap (UCCX, UCCE and WxCC )? If yes would you mind share with us? Hopefully, this threat can co...
- Tags:
- contact center
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Other Contact Center
03-22-2024
12:01 PM
I have been asked to increase the ring time for agents in a PQ. It currently gives the agent about 3 seconds to answer and the BU wants it increased to give the agent more time. how can I increase th...
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Packaged CCE
Created by
rmanakadav
in Contact Center
04-07-2024
09:59 PM
04-07-2024
09:59 PM
Hi Experts,
Can anyone help in below issue
Our HDS and Logger database Max date time showing previous day date for some tables .Please find the attachment.
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CVP
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HCS for Contact Center
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Packaged CCE
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UCCE