6921/6941 Factory Reset

[Gordon Ross]

How do you perform a factory reset of a 6921/6941 handset ? According to the docs (For Example:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/8_5/english/admin_guide/6921trb.html#wp1031705 ) you just do the same as the 79xx series phones (Hold # at power up, etc)

However, on the 6921s & 6941s I've tried so far, this doesn't do it. All that happens, is that the phone stops booting, and just sits there showing the Cisco power-on logo. If you release # and type 1234..... The phone just boots as normal.

And suggestions ?

Thanks,

GTG

[tarek issa]

I'm Having the same Problem with 6921 series phone running on firmware SCCP 9.3.1.3
I cant Reset it. I need to downgrade the firmware to run on CME 8.6 since im having lots of problems with this firmware.
The hard reset process using the # 123... doesn't work. Also there is no "Reset Settings" in the Admin Settings Menu (only 3 items exits; Network, Security and Status) should be 5.