07-27-2015 03:12 PM - edited 03-17-2019 03:47 AM
Hello Everybody,
I need some help,
I'm just applying this Script to deploy a Call Menu in Unity Express over a CME but there is a step that i'm not so sure that could be deployed , I need a Submenu with an If condition that redirects to a menu if the call is not answered, the options are:
1.- Leave Voice Mail
2.- Back to previous Menu
3.- Back to Main Menu
I think that steps 2 and 3 are not difficult but i can't think about a way to monitor the call if is not answered and then redirect to this new options and block the process that send the call to VoiceMail after a No Answer of the line.
Thanks in advance.
I'm attaching the Script that is running now.
07-28-2015 02:45 AM
Can you explain the flow chart in more details.
07-28-2015 09:01 AM
Sure,
What the client needs is this menu:
So, If any of the options (Extensions) in Option 1 isn't answer, I need this submenu in this scheme:
But so far, i know that the call process can´t be interrupted and i'm not so sure is is possible to go back to the sript in the section that i need, of course before the extension sends to the VoiceMail.
Is it possible to set up what we require ?
Thanks in advance.
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