BE7M-M4-K9 Smartnet Total Care

[a.wei]

Hi Team,

I am trying to configure a BE7M-M4-K9 in CCW estimates and I am not able to see any SMARTnet total care options except for 3 years. Is this a BUG? I would like to configure 5 years. Plus, why is there an ECMU option??

[Rajkumar Yadav]

Hello,

ECMU is replacement for UCSS and ESW which is actually software Smartnet.

Regards,

Raaj

[Fei-Fei Ma]

Hi,

The issue in CCW is fixed now, Please go ahead retrieve the CCW quote again, and you shall see the desired service level in the selection. We apologize for the inconvenience.

Thanks,

Fei-Fei

[a.wei]

Hi Fei-Fei,

Its still not showing Unfortunately. Do I need to rebuild the config?

[atawade]

Further to what my team member replied.

I double checked, the " Smart Net Total Care" option is reflecting in CCW.

For SNTC, in CCW

Add product --> “Select Service/Subscription”(bottom of SKU) -> Select “+” on “Smart Net Total Care” -> Select radio button on any of the service. This will give you an option of 1-60 months. You can add appropriately.

Hope this Helps…. Let us know if you require further help

[a.wei]

Hi Team,

the issue is that the SNTC skus are not on the choices, please refer to screenshot on above comment.

[atawade]

Hi,

Looks like your CCO ID access might be an issue. Can you open a Case thru My Work Space ?

https://www.cisco.com/cisco/psn/web/workspace

Basically just click on "?" on the Top Right corner in CCW and select "Open a Case"

put the relevant details and problem statement.

Give us the case number to track.

Note: you email is bouncing back, you may contact me on atawade@cisco.com