Corporate directory Issue with 6921 phones

[baskaranm1]

HI,

I have 6921 phones and 79XX series phones in the remote site and phones are registered in central site and we use call manger 10.5 version.

79xx series phones are working fine for accessing corporate directory. but 6921 model phones giving error when user access corporate directory.

Error : connection failed.

[Manish Gogna]

Hi,

Please check the points mentioned in the following doc for corporate directory issues

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118699-technote-directory-00.html

Manish

[Aseem Anand]

Hi,

If it affects only 6921 series phones then check the bug below:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus10346/?referring_site=bugquickviewredir

Aseem

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