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CUCM 11.0 Backup issue

aasaadsavola
Level 1
Level 1

ā€Ž07-26-2022 02:47 AM

this month  - CUCM Backup  Suddenly stop working. 

please check below the screenshot. - SFTP Server running windows 2012 R2  with 1 TB free  and no issue related to network 

CUCMversion11backupissue.png

 

 

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0 Helpful
5 Replies 5

aasaadsavola
Level 1
Level 1

ā€Ž07-26-2022 03:24 AM

add the below log CUCMversion11backupissue02.png

0 Helpful

Nithin Eluvathingal
VIP
VIP

ā€Ž07-26-2022 04:33 AM

Can you try a manual backup with different SFTP  ?



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aasaadsavola
Level 1
Level 1
In response to Nithin Eluvathingal

ā€Ž07-26-2022 05:24 AM

This is my plan .. I already  have install Titanftp and will check if it work   

0 Helpful

aasaadsavola
Level 1
Level 1

ā€Ž08-01-2022 03:13 AM - edited ā€Ž08-01-2022 03:16 AM

I still face the same issue when  I use TitanFTP  ..Please check the attached error from titan ftp  ..

=====================================================
Server : AICIR-UCIMP1
Feature : IM_AND_PRESENCE
Component : XCP
Time Completed: 2022-08-01-14-37-35
Result Code : 116-SFTP transfer failed during Backup. Either there is not enough disk space or network transfer failed due to interuption while transferring data to configured SFTP Server
Result String : ERROR
=====================================================
ready for backup
required space = 180018
df -k /tmp/xcp_drf_backup/ | grep -v Filesystem | awk '{print }'
ready for xcp backup
exiting xcp_pre_backup
Beginning xcp_do_backup
/usr/local/xcp/certs/ca/
/usr/local/xcp/certs/ca/e83d98dd.0
/usr/local/xcp/certs/ca/3513523f.0
/usr/local/xcp/certs/ca/DigiCert_TLS_RSA_SHA256_2020_CA1.description
/usr/local/xcp/certs/ca/DigiCert_Global_Root_CA.description
/usr/local/xcp/certs/ca/DigiCert_SHA2_Secure_Server_CA.description
/usr/local/xcp/certs/ca/85cf5865.0
/usr/local/xcp/certs/ca/DigiCert_Global_Root_CA.der
/usr/local/xcp/certs/ca/DigiCert_SHA2_Secure_Server_CA.pem
/usr/local/xcp/certs/ca/DigiCert_SHA2_Secure_Server_CA.der
/usr/local/xcp/certs/ca/DigiCert_TLS_RSA_SHA256_2020_CA1.pem
/usr/local/xcp/certs/ca/DigiCert_TLS_RSA_SHA256_2020_CA1.der
/usr/local/xcp/certs/ca/DigiCert_Global_Root_CA.pem
/usr/local/xcp/certs/tls/
/usr/local/xcp/certs/tls/savola.com/
/usr/local/xcp/certs/xmpp-s2s.pem
/usr/local/xcp/certs/xmpp.pem
/usr/local/sip/.security/xmpp/
/usr/local/sip/.security/xmpp/keys/
/usr/local/sip/.security/xmpp/keys/cup-xmpp_priv.pem
/usr/local/sip/.security/xmpp/keys/cup-xmpp_priv.der
/usr/local/sip/.security/xmpp/certs/
/usr/local/sip/.security/xmpp/certs/cup-xmpp.pem
/usr/local/sip/.security/xmpp/certs/cup-xmpp.der
/usr/local/sip/.security/xmpp/certs/cup-xmpp.description
/usr/local/sip/.security/xmpp-s2s/
/usr/local/sip/.security/xmpp-s2s/keys/
/usr/local/sip/.security/xmpp-s2s/keys/cup-xmpp-s2s_priv.pem
/usr/local/sip/.security/xmpp-s2s/keys/cup-xmpp-s2s_priv.der
/usr/local/sip/.security/xmpp-s2s/certs/
/usr/local/sip/.security/xmpp-s2s/certs/cup-xmpp-s2s.der
/usr/local/sip/.security/xmpp-s2s/certs/cup-xmpp-s2s.pem
/usr/local/sip/.security/xmpp-s2s/certs/cup-xmpp-s2s.description
/usr/lib/oracle/client_1/
/usr/lib/oracle/client_1/bin/
/usr/lib/oracle/client_1/bin/nfsPatchPlugin.pm
/usr/lib/oracle/client_1/bin/kgmgr
/usr/lib/oracle/client_1/bin/chopt.pl
/usr/lib/oracle/client_1/bin/chopt
/usr/lib/oracle/client_1/bin/gnsd
/usr/lib/oracle/client_1/bin/CompEMcore.pm
/usr/lib/oracle/client_1/bin/RegisterTType.pm
/usr/lib/oracle/client_1/bin/echodo
/usr/lib/oracle/client_1/bin/AgentMisc.pm
/usr/lib/oracle/client_1/bin/emca
/usr/lib/oracle/client_1/bin/osdbagrp
/usr/lib/oracle/client_1/bin/SecureAgentCmds.pm
/usr/lib/oracle/client_1/bin/xml
/usr/lib/oracle/client_1/bin/emctl
/usr/lib/oracle/client_1/bin/diskmon.bin
/usr/lib/oracle/client_1/bin/EmCommonCmdDriver.pm
/usr/lib/oracle/client_1/bin/symfind
/usr/lib/oracle/client_1/bin/lxinst
/usr/lib/oracle/client_1/bin/tnsping0
/usr/lib/oracle/client_1/bin/oerr
/usr/lib/oracle/client_1/bin/sqlnet.log
/usr/lib/oracle/client_1/bin/orapki
/usr/lib/oracle/client_1/bin/emdfail.command
/usr/lib/oracle/client_1/bin/genoccish
/usr/lib/oracle/client_1/bin/adapters
/usr/lib/oracle/client_1/bin/owm
/usr/lib/oracle/client_1/bin/EMconnectorCmds.pm
/usr/lib/oracle/client_1/bin/lxegen
/usr/lib/oracle/client_1/bin/emutil
/usr/lib/oracle/client_1/bin/tnsping
/usr/lib/oracle/client_1/bin/EmctlCommon.pm
/usr/lib/oracle/client_1/bin/EMDiag.pm
/usr/lib/oracle/client_1/bin/commonenv.template
/usr/lib/oracle/client_1/bin/eusm
/usr/lib/oracle/client_1/bin/unzip
/usr/lib/oracle/client_1/bin/srvctl
/usr/lib/oracle/client_1/bin/genagtsh
/usr/lib/oracle/client_1/bin/kfod
/usr/lib/oracle/client_1/bin/umu
/usr/lib/oracle/client_1/bin/emwd.pl
/usr/lib/oracle/client_1/bin/trcroute
/usr/lib/oracle/client_1/bin/trcroute0
/usr/lib/oracle/client_1/bin/SecureUtil.pm
/usr/lib/oracle/client_1/bin/racgeut
/usr/lib/oracle/client_1/bin/rconfig
/usr/lib/oracle/client_1/bin/oraxml
/usr/lib/oracle/client_1/bin/chopt.ini
/usr/lib/oracle/client_1/bin/genorasdksh
/usr/lib/oracle/client_1/bin/loadpsp
/usr/lib/oracle/client_1/bin/gensyslib
/usr/lib/oracle/client_1/bin/oraenv
/usr/lib/oracle/client_1/bin/orajaxb
/usr/lib/oracle/client_1/bin/extjobo
/usr/lib/oracle/client_1/bin/CompEMcentral.pm
/usr/lib/oracle/client_1/bin/EMAgentPatch.pm
/usr/lib/oracle/client_1/bin/genclntsh
/usr/lib/oracle/client_1/bin/netmgr
/usr/lib/oracle/client_1/bin/LaunchEMagent.pm
/usr/lib/oracle/client_1/bin/kfed
/usr/lib/oracle/client_1/bin/xmlwf
/usr/lib/oracle/client_1/bin/wrc
/usr/lib/oracle/client_1/bin/lmsgen
/usr/lib/oracle/client_1/bin/dbhome
/usr/lib/oracle/client_1/bin/Path.pm
/usr/lib/oracle/client_1/bin/AgentLifeCycle.pm
/usr/lib/oracle/client_1/bin/emutil.bat.template
/usr/lib/oracle/client_1/bin/extjob
/usr/lib/oracle/client_1/bin/emctl.pl
/usr/lib/oracle/client_1/bin/AgentStatus.pm
/usr/lib/oracle/client_1/bin/Directory.pm
/usr/lib/oracle/client_1/bin/racgmain
/usr/lib/oracle/client_1/bin/lxchknlb
/usr/lib/oracle/client_1/bin/EmKeyCmds.pm
/usr/lib/oracle/client_1/bin/netca
/usr/lib/oracle/client_1/bin/relink
/usr/lib/oracle/client_1/bin/coraenv
/usr/lib/oracle/client_1/bin/CompEMagent.pm
/usr/lib/oracle/client_1/bin/zip
/usr/lib/oracle/client_1/bin/sAgentUtils.pm
/usr/lib/oracle/client_1/bin/EMAgent.pm
/usr/lib/oracle/client_1/bin/platform_common
/usr/lib/oracle/client_1/bin/EMSAConsoleCommon.pm
/usr/lib/oracle/client_1/bin/EMomsCmds.pm
/usr/lib/oracle/client_1/bin/orion
CUP XCP Backup failed, unable to tar the file


----> BEGIN Standard Output

----> END Standard Output


----> BEGIN Standard Error
error writing output file

what could be the issue?

 

 

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Stephanie Knoop
VIP Alumni
VIP Alumni

ā€Ž08-01-2022 03:47 PM

Here's a related post that may provide assistance: https://community.cisco.com/t5/ip-telephony-and-phones/cucm-backup/td-p/1598011.

The above was solved by checking that port 22 was still open between the SFTP server and the CUCM.  Do you have the ability to set up an SFTP on the same subnet to test?  Have you attempted to restart the DRS processes (master and agent) on the cluster members?


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