Display name for user not updating to new name CUCM 10.5

[brian-persaud]

Hi Team

I reused an extension for another user.  However when I call the new user, the display name is still showing as the old name. 

I updated the description, alerting name, ASCII alerting name, Display (Caller ID), ASCII Display (Caller ID) and applied and saved.

Any idea what could be causing this?

Thanks

[Jitender Bhandari]

Hi Brian,

get the output of below SQL query to see what information Informix has

run sql select * from numplan where dnorpattern = 'XXXX'

XXXX is the number.

HTH

JB

[brian-persaud]

Hi Apologies I'm not good with the sql. 

Please see below error I am getting:

admin:run sql ?
Syntax:
run sql [car | ccm ] sql_statement
[car | ccm ] optional parameters
sql_statement mandatory the sql command to run

admin:run sql select * from numplan where dnorpattern = 3716
A character to numeric conversion process failed

[brian-persaud]

Sorry looks as if I got it now.  Please see below.

admin:run sql select * from numplan where dnorpattern = '3716'
pkid fkroutepartition dnorpattern tkpatternusage cfbdestination cfnadestination fkroutefilter tknetworklocation fkdigitdiscardinstruction prefixdigitsout blockenable tkmixer calledpartytransformationmask fkcallingsearchspace_sharedlineappear fkdialplan fkcallingsearchspace_translation callingpartytransformationmask patternurgency tkstatus_usefullyqualcallingpartynum fkcallingsearchspace_cfb fkcallingsearchspace_cfna dialplanwizardgenid userholdmohaudiosourceid networkholdmohaudiosourceid callforwardexpansionmask tkautoanswer personalroutingenabled devicefailuredn fkcallingsearchspace_devicefailure callingpartyprefixdigits fkcallingsearchspace_mwi fkvoicemessagingprofile cfbvoicemailenabled cfnavoicemailenabled cfdfvoicemailenabled fkaarneighborhood withtag withvalueclause description cfnaduration tkpatternprecedence cfaptvoicemailenabled cfaptdestination tkreleasecausevalue fkcallingsearchspace_cfapt tkpresentationbit_connectedline tkpresentationbit_callingname tkpresentationbit_connectedname tkpresentationbit_callingline supportoverlapsending cfaptduration iscallable fkcallmanager alertingname authorizationcoderequired authorizationlevelrequired cfbintdestination cfbintvoicemailenabled cfnaintdestination cfnaintvoicemailenabled clientcoderequired cssforcfa fkcallingsearchspace_cfbint fkcallingsearchspace_pff fkcallingsearchspace_pffint pff_cfb pff_cfna pffdestination pffintdestination pffintvoicemailenabled pffvoicemailenabled fkcallingsearchspace_reroute fkmatrix_presence fkcallingsearchspace_cfnaint ismessagewaitingon outsidedialtone deviceoverride allowcticontrolflag alertingnameascii resettoggle tkreset aardestinationmask aarkeepcallhistory aarvoicemailenabled cfhrdn cfhrintdn cfhrintvmenabled cfhrvmenabled cfurdestination cfurintdestination cfurintvoicemailenabled cfurvoicemailenabled fkcallingsearchspace_cfhr fkcallingsearchspace_cfhrint fkcallingsearchspace_cfur fkcallingsearchspace_cfurint fkcallingsearchspace_revert hrduration hrinterval iknumplan_parkcode revertdestination cfhrduration tkdevicesecuritymode_minimumallowed tkcfacssactivationpolicy fkresourceprioritynamespace tknumberingplan_called tkpriofnumber_called tkpriofnumber_calling tknumberingplan_calling fkdevice_intercomdefault dnorpatternipv6 tkstatus_partyentrancetone parkmonforwardnoretrievedn parkmonforwardnoretrieveintdn parkmonforwardnoretrieveintvmenabled parkmonforwardnoretrievevmenabled fkcallingsearchspace_pkmonfwdnoret fkcallingsearchspace_pkmonfwdnoretint parkmonreversiontimer tkpatternrouteclass routenexthopbycgpn routeonuserpart usecallercss fkexternalcallcontrolprofile displayconnectedpartynumber rejectanonymouscall useoriginatorcss mlpppreemptiondisabled calreference tkcalmode dontwaitforidtatsubsequenthops nfkccaprofile_id
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74af44cb-ff18-8a08-dd67-f5ed15a77480 1c1f39ab-3335-309f-bb05-fe173abda2da 3716 2 NULL 0 NULL NULL f NULL NULL NULL NULL NULL NULL f 2 NULL NULL NULL 2 2 NULL 0 f NULL NULL NULL d1ce6080-0f5f-d9b8-3c5b-9502a2a0837b t t f NULL eCommerce Support NULL 5 f 0 NULL 0 0 0 0 f NULL t NULL eCommerce Support f 0 t t f NULL NULL NULL NULL f f t t NULL ad243d17-98b4-4118-8feb-5ff2e1b781ac NULL f f f t eCommerce Support f 3 t f NULL NULL f f f f NULL NULL NULL NULL NULL NULL NULL NULL NULL NULL NULL 0 NULL 0 0 0 0 NULL 2 f f NULL NULL NULL 0 f f t NULL f f f f -1 NULL f NULL

[Rob Huffman]

Hi Brian,

Just to add a note to the great info from Jitender (+5) this issue is often seen when the DN in question also appears on other phones as a Shared Line. If so, you need to change Alerting name/ASCII Alerting name portion on the shared Line appearance and use the propagate button to update it on the other shared devices.

Cheers!

Rob

[brian-persaud]

Hi Rob

I just double checked this, it is not on any other line from what I see.  

Thanks

[brian-persaud]

Looks as if it updated by it self to the correct number.  Not sure why it took that long.  Thanks for the help.

[Mohannad Abdullah]

Hi Brian,

Check DB Replication, a customer faced similar issue before a couple of months and i found out that it was related to DB replication, stop replication on all cluster and reset it and check the result.

https://supportforums.cisco.com/document/52421/troubleshooting-cucm-database-replication-linux-appliance-model

Cheers,

MO Giacobbe

MCSD, SCJP, CCIE Collaboration #50401

[fadilMbarek]

Hi 

Please check the replication and see if there are any sync errors.
utils dbreplication runtimestate

Please execute the CLI in order:
utils dbreplication dropadmindb
utils dbreplication stop
utils dbreplication reset all

Wait for the end of syncro and execute the cli to validate that the errors are fixed

utils dbreplication runtimestate

[Vencola]

Hello FadilMbarek,

should I do these commands on the publisher or the subscriber? 

currently my subscriber has the an old data, while the publisher has the up to date data. 

may I ask what these commands do, specially the first one "utils dbreplication dropadmindb" can it clear any data or something? or just reset the replication? 

after this command "utils dbreplication stop" is there any command to start the replication again or does it start automatically?

[Roger Kallberg]

Have a look at this document for how to troubleshoot database replication.

Troubleshoot CUCM Database Replication Issues