DNA shows 0 records

[Syed]

Dear All,

I have a device profile for extension mobility. After logging on to a desk phone user is unable to make a particular international call from his line. So, I am trying to do DNA using his line as a directory number in DNA findings, but DNA says 0 records found.

Cannot I do DNA using device profile directory numbers?

Regards,

Syed

[Suresh Hudda]

Hi Sayed,

If you want to do DNA for EM' profile DN then use "Analysis -> Analyzer" tab. Under phone tab you cant find it as DN not belongs to phone.

Suresh

[Syed]

Thank you all for your quick help & support.

[Syed]

How do I find on which desk phone the user has logged in using his device profile?

[Jitender Bhandari · Accepted solution]

Hi Syed,

We don't have the option of DNA for Extension mobility.
We can go to analyzer and select the CSS which is defined on directory number.

Also see below

https://supportforums.cisco.com/discussion/12251701/extension-mobility-and-dialed-number-analyzer

(Rate if it helps)

JB

[Alexey Minaev · Accepted solution]

You can't perform DNA based on EM profile. You have to  use the phone the user is logged in.