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External Callers cannot reach one particular extension

dlexande1
Level 1
Level 1

Hello,

I have an issue where external caller are unable to reach one particular extension starting as of two days ago but all other extensions work as intended. Extension 2204 is only able to receive calls from other IP phones on the network but cannot recieve calls coming from the PRI, I have enable "debug isdn q931" and I can see my calls being recieved but the call never makes it to the phone. Here is a list of the dial peers configured on the router:

dial-peer voice 1 pots
 preference 1
 destination-pattern 9[2-9]......
 port 0/0/0:23
 forward-digits 7
!
dial-peer voice 2 pots
 preference 1
 destination-pattern 91..........
 port 0/0/0:23
 forward-digits 11
!
dial-peer voice 3 pots
 preference 1
 destination-pattern 911
 port 0/0/0:23
 forward-digits all
!
dial-peer voice 4 pots
 preference 1
 destination-pattern 9911
 port 0/0/0:23
 forward-digits 3
!
dial-peer voice 5 pots
 preference 1
 destination-pattern 011T
 port 0/0/0:23
 forward-digits all
!
dial-peer voice 100 voip
 preference 1
 destination-pattern [1-8]...
 progress_ind setup enable 3
 session target ipv4:10.254.2.6 ---------------- CUCM Subsciber
 voice-class codec 1 
 voice-class h323 1
 dtmf-relay h245-alphanumeric
 fax protocol pass-through g711ulaw
 no vad
!
dial-peer voice 101 voip
 preference 2
 destination-pattern [1-8]...
 progress_ind setup enable 3
 session target ipv4:10.254.2.5 ---------------- CUCM Publisher
 voice-class codec 1 
 voice-class h323 1
 dtmf-relay h245-alphanumeric
 fax protocol pass-through g711ulaw
 no vad
!
dial-peer voice 11 pots
 incoming called-number 22..
 direct-inward-dial
!
dial-peer voice 12 pots
 incoming called-number 1[2-5]..
 direct-inward-dial

From CDR I do not see the calls either which makes me think the the router is not sending the calls to CUCM.

Here is the outpu of "debug isdn q931" for the call that failed:

000641: Oct  2 11:58:30.617 EDT: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8  callref = 0x0040
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech 
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98381
                Exclusive, Channel 1
        Progress Ind i = 0x8283 - Origination address is non-ISDN 
        Calling Party Number i = 0x2183, '5618005776'
                Plan:ISDN, Type:National
        Called Party Number i = 0x80, '2204'
                Plan:Unknown, Type:Unknown
000642: Oct  2 11:58:30.617 EDT: ISDN Se0/0/0:23 Q931: Received SETUP  callref = 0x8040 callID = 0x2A83 switch = primary-ni interface = User
WTP-2921#
000643: Oct  2 11:58:30.633 EDT: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x8040
        Channel ID i = 0xA98381
                Exclusive, Channel 1
000644: Oct  2 11:58:30.633 EDT: ISDN Se0/0/0:23 Q931: TX -> ALERTING pd = 8  callref = 0x8040
        Progress Ind i = 0x8188 - In-band info or appropriate now available
WTP-2921#
WTP-2921#
000645: Oct  2 11:58:34.933 EDT: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8  callref = 0x003F
        Cause i = 0x8A90 - Normal call clearing
000646: Oct  2 11:58:34.933 EDT: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8  callref = 0x803F
000647: Oct  2 11:58:34.949 EDT: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x003F
WTP-2921#
000648: Oct  2 11:58:48.157 EDT: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8  callref = 0x0040
        Cause i = 0x8290 - Normal call clearing
000649: Oct  2 11:58:48.157 EDT: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8  callref = 0x8040
000650: Oct  2 11:58:48.189 EDT: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x0040

 

Here is the output of "debug isdn q931" for a call to another extension that worked:

000651: Oct  2 11:59:04.989 EDT: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8  callref = 0x0041
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech 
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98381
                Exclusive, Channel 1
        Progress Ind i = 0x8283 - Origination address is non-ISDN 
        Calling Party Number i = 0x2183, '5618005776'
                Plan:ISDN, Type:National
        Called Party Number i = 0x80, '2202'
                Plan:Unknown, Type:Unknown
000652: Oct  2 11:59:04.989 EDT: ISDN Se0/0/0:23 Q931: Received SETUP  callref = 0x8041 callID = 0x2A84 switch = primary-ni interface = User
WTP-2921#
000653: Oct  2 11:59:04.997 EDT: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x8041
        Channel ID i = 0xA98381
                Exclusive, Channel 1
000654: Oct  2 11:59:05.109 EDT: ISDN Se0/0/0:23 Q931: TX -> ALERTING pd = 8  callref = 0x8041
        Progress Ind i = 0x8188 - In-band info or appropriate now available
WTP-2921#
000655: Oct  2 11:59:11.017 EDT: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8  callref = 0x8041
        Connected Number i = 0x80, '>2202'
000656: Oct  2 11:59:11.029 EDT: ISDN Se0/0/0:23 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x0041
WTP-2921#
000657: Oct  2 11:59:21.829 EDT: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8  callref = 0x8041
        Cause i = 0x8090 - Normal call clearing
000658: Oct  2 11:59:21.857 EDT: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8  callref = 0x0041
000659: Oct  2 11:59:21.857 EDT: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x8041

 

Please help!!!

3 Replies 3

Wilson Samuel
Level 7
Level 7

Hi,

Could you please post the debug outputs from debug voice dialpeer inout and debug voice ccapi inout (if you can run the separately) it will be great.

Tnx

In the end the router just needed to be reset, the extension was associated with a srst virtual port that was showing up so the calls were going nowhere. After reloading the router all calls were seccessful.

Nadeem Ahmed
Cisco Employee
Cisco Employee

I am assuming your call-flow is below

 

PSTN------PRI---GW----H.323----CUCM-----IP phone--2204

 

along with what wilson suggest you need to collect below debugs as well

 

Debug voice ccapi inout

Debug isdn q931

Debug h225 ans1

debug h245 asn1

debug ip tcp transcation.

 

At the same please pull the call manager traces for non-working call.

 

Br,

Nadeem Ahmed

 

 

Br, Nadeem Please rate all useful post.