IP not registering with Call Manger

[Cleo Jamison]

I'm running Call Manger 11.0

I have a new 7962 phone that will not registered.  If i configure Call Manager to auto-register the phone I get a security error on the phone. If I try to configure the phone manually I get a DBconfig error on the phone.

Please help. 

[Mohammed al Baqari]

-##I don't recall if 7962 is supported in ccm 11. Check that in reporting.
If so, clear ITL file on the phone and retry

[Cleo Jamison]

We have 7962 currently running in version.

[Jaime Valencia]

CUCM didn't start deprecating phones until 11.5, if you're on 11.0 you'll get all the phone models.

[M02@rt37]

Hi @Cleo Jamison

Try a factory reset for your 7962.