Presence Status in Search results

[reimanje]

Hello!

We have an On-Premise CUPS Server deployment. Version 9.1.

Overall its working fine, but we have one problem.

For the people that I have in my buddy list, all is working fine. I always get the right status (Away, On the Phone, Offline and so on).

Problem is this does not work when I perform a search for a User.

I can't have all people in the organisation in my buddy list, so from time to time I search for someone that I want to communicate with.

Now the Jabber Client does not show the status for that person in the search results. The Status is always grey.

As soon as I add that person to my buddy list I can see the right status.

Anyone having an idea?

Thanks

[Rajan R · Accepted solution]

Are you using UDS or EDI ?

You could be hitting this

https://tools.cisco.com/bugsearch/bug/CSCul24084/?referring_site=ss

[reimanje]

Hi!

Looks like this is exactly whats happening!

Thanks for that!

[Jean-Christophe Majchrzak]

what version of jabber client are you using ?

what is your UserID linked to ?

when doing a search the grey contact - for some reason - does not have the Presence Domain suffix added to the UserID

I have had this problem too, I'm trying to remember the root cause...

JC