Hi All,
Recently, we have been asked by TAC to use a tool named "UCCE - Configuration Limits Tool" to check system configuration are under the SRND suggested limits. Attached snippet for reference.
Looks like, this utility is referring AWDB to pull and display the information.
However I am interested to know more the about this application. Is there any document which talks about it ?
Can someone please help to bring SQL query's which are using in this application for following inferences.
- Teams per Supervisor
- SkillGroups Per Supervisor
- SkillGroups Per Agent
- Agents Per Team
- Agents Per Supervisor
Thanks,
JP
