UCCX 8.0.2 to 8.5.1 upgrade

[mahbubul karim]

Hi All.

I was made aware that there is no bootable UCCX 8.5.1 iso available. So, I installed 8.0.2 and initiated a software upgrade (from the OS admin) to 8.5.1. After the reboot I logged in to the web GUI and tried to run the upgrade through 'Cisco Unified CCX Upgrade Setup'.

I'm having some issues with 'Backup File Path*'. Tried to put a file location on the SFTP server but getting this error saying "Backup file does not exist'.

Tried several combination of the file path but no luck. Any suggestion what exactly I have to type to enter a valid path location ?

I created a location called 'UCCX Backup' in my SFTP server's G drive and tried to put "\\G:\UCCX Backup" as back up file location.

Any help would be appreciated.

Regards

Karim

[Aman Soi]

Hi,

what is the exact UCCX version from which u are upgrading?

can u share?

show version active

regds,

aman

[mahbubul karim]

Thanks for looking at the post, It's  8.0.2.11005-20
 

[Aman Soi]

UCCX version 8.0.2.11005-20 [8.0(2) SU2]  can be upgraded to 8.5(1)SU1

Have u selected the correct path in sftp where 8.5(1) SU1 is kept and sftp.exe is running?

regds,

aman

[mahbubul karim]

Yes, I checked, it is running. I have attached screetshots of combos I tried.

[Aman Soi]

Do u have the read and write access to the folder where Patch is lying ?

regds,

aman

[mahbubul karim]

I believe so. 

It's a windows 2003 server where I'm running the TFTP exe. SFTP login if different from NT login. Is that an issue ?

[Aman Soi]

I do not think so that could be the issue.

If u have a PC , install freeftpd sftp and try.

regds,

aman