UCCX CDR and Account codes with CME

[Imran Khan]

Hi,

We are using UCCX with CME. We use account codes when we make calls on behalf of our clients and then bill them. Can we use UCCX CDR to check the account codes or create reports using those?

Thanks,

Imran.

[Imran Khan]

Also, does UCCX reporting shows the calls made by the agents?