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Unity connection 10.5.2 DRS failure

RAVIKUMAR J K
Level 1
Level 1

Hi All,

I ran into some issue recently. We have unity connection server which fail to back up MESSAGES component. It stalls at 40% and I see below messages on DRFLocal logs.

2017-03-02 04:59:35,885 INFO [Thread-132359] - Exception while writing into digest o/p stream .class java.io.IOException3: Permission denied
2017-03-02 04:59:35,913 INFO [drfJobThread] - drfJobThread:executeDirectSftpCommand: Done Executing the script. Expected value is 0 for success. Command returned with a value 1
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfAesEncrypter:encrypt: Password Encrypted.
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfEncrypter:byteTohex: byte To hex Conversion done.
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfAesEncrypter:encrypter: Password Encrypted.
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfEncryption:fnEncPass: Password Encrypted.
2017-03-02 04:59:35,913 INFO [drfJobThread] - drfJobThread:executeDirectSftpCommand: Encrypted checksum during backup is: 84cc26e1b563e6474042937765bd8446
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfJobThread:executeDirectSftpCommand: calling flush before closing a stream.
2017-03-02 04:59:35,913 ERROR [drfJobThread] - drfJobThread:executeDirectSftpCommand: Exception while closing output stream : java.io.IOException: 3: Permission denied
2017-03-02 04:59:35,913 INFO [drfJobThread] - The value of SFTP server is full :true
2017-03-02 04:59:35,913 INFO [drfJobThread] - drfJobThread:executeDirectSftpCommand: Command execution problems: error writing output file
.
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfJobThread:executeDirectSftpCommand: Closing Channel
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfJobThread:executeDirectSftpCommand: Channel closed
2017-03-02 04:59:35,913 ERROR [drfJobThread] - drfJobThread:executeDirectSftpCommand: SshIOException - SFTP server is full. Please retry backup after releasing some space.
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfLocalWorker:closeSFTPConnections: Closing Channel...
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfLocalWorker:closeSFTPConnections: Disconnecting Channel...
2017-03-02 04:59:35,913 DEBUG [drfJobThread] - drfLocalWorker:closeSFTPConnections: Closing connection to the server
2017-03-02 04:59:35,914 INFO [drfJobThread] - drfJobThread:run: Interrupted thread - addIntelligence
2017-03-02 04:59:35,914 ERROR [drfAddIntelligence] - drfAddIntelligence:run: Exception occursleep interrupted
2017-03-02 04:59:35,914 INFO [drfJobThread] - drfJobThread:run: Local Agent is done executing Script:
sudo /bin/nice -n 0 "/opt/cisco/connection/lib/disaster-recovery/messages_do_backup.py" "/common/drf/backup.log" "/common/drf/status.txt" "*******" "-" " " "********" "MESSAGES" "| /usr/local/platform/bin/openssl aes-128-cbc -md sha1 -salt -k *********"
Result Value=116
2017-03-02 04:59:35,914 INFO [drfJobThread] - drfLocalWorker.getDetailsFromErrorMap: Getting error details from /opt/cisco/connection/lib/disaster-recovery/messages_error_map.txt for error code 116
2017-03-02 04:59:35,914 INFO [drfJobThread] - drfLocalWorker.drfJobThread: return code: 116

SFTP has over 90GB of memory free. I have tried restarting DRFMaster and DRFLocal, still the issue persists. I have freeftpD as the sftp server on windows 2003 server.

Hitting a bug here? Any suggestions please.....

2 Replies 2

Wilson Samuel
Level 7
Level 7

Hi,

FreeFTPD is one of the servers I would not want to use for any Cisco backups. It has been giving me consistently issues since CCM/UC 8.x 

I would highly encourage you to use CoreFTPD for the same. You may use the trial version for upto the allowed period and then you would want to purchase the lic for the same.

I must tell, that CoreFTPd takes some time to configure, however once configured it works solid, every time all the time (for me at least)

HTH

Plz rate all helpful posts

Cisco does not support using the SFTP product freeFTDP. This is because of the 1 GB file size limit on this SFTP product.

Cisco uses the following servers for internal testing. You may use one of the servers, but you must contact the vendor for support:

Open SSH (refer to http://sshwindows.sourceforge.net/)

Cygwin (refer to http://www.cygwin.com/)

Titan (refer to http://www.titanftp.com/)

Kindly find the below link helpful 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html

Regards

Abhay 

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle