02-27-2012 03:40 AM - edited 03-16-2019 09:48 AM
Hello All,
I use a cisco CUCM 4.2. I want to know which fetaure allow to do one thing:
When i am speaking with user A for example on my Ip Phone and user B call me, that it receives a message telling him that I am already in communication, and ask him to wait. (for example : the user that you try to contact is already online, please wait)
I want to know which feature can help me to do this on cisco CUCM 4.2 and how to do it?
This is normally different from MoH which just play a music while the phone rings.
Thanks.
Best Regards,
02-27-2012 04:16 AM
Hi,
Can you firstly look at the line on your phone.
Look at the 2 settings
Max No of Calls
Busy trigger
Your max number of calls try a setting of 4
Busy trigger try 2
Apply and save -- you need a restart to make effictive
Now when you when you are on a call and an other calls you they will hear ring tone but you should hear a beep
telling you that you have another call waiting.
Regards
Alex
02-27-2012 05:09 AM
Hi,
That's a setting i already have. see below
Multiple Call / Call Waiting Settings | |
---|---|
Maximum Number of Calls* | 4 |
Busy Trigger* | 2 |
But when i am on a call and an other call me, i would like they hear a message of type : I am already online, please wait.
If when i am on a call and an other call me and hear just a ring tone,he may believe that I am here but I wan't to answer but when he hear a message (i am already online, please wait), he know that i am online and he could wait or callback.
Best Regards,
02-27-2012 05:26 AM
Hi,
On the basic call manager there is no way to give you the advanced
feature you are after.
You may be able to do this by routing your incoming calls via UNITY and
perforing a supervised transfer with a repeating loop for a busy line.
Regards
Alex
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide